Commercial Administrator

【職位摘要】 本職位致力於為 Commercial Team (IBEX, KAM, ACA) 提供高效的行政與活動後勤支援。同時，負責管理客戶退換貨流程與非價格類客訴，並協助內部價格稽核文件準備，確保商業營運流程的合規與順暢。

【主要職責】

1. 行政與活動統籌

• 會議與行程管理： 負責跨部門會議安排、差旅預訂及每月部門費用報銷核銷流程。
• 外部活動執行： 協助執行外部研討會與客戶活動，包含場地搜尋與預訂、餐飲安排及現場供應商聯繫。

2. 客戶服務與退換貨管理

• 退換貨流程執行： 客戶或業務提出的退換貨需求，確認符合公司政策後，協調物流商進行處理 。
• 非價格類爭議處理： 處理關於產品狀況（如：包裝損毀、效期爭議、到貨數量不符）之客訴案件，協調內部相關部門調查與解決。

3. 商業流程與稽核支援

• 採購與付款流程： 執行供應商建檔、請購單 (PR/PO) 建立、發票核銷與付款進度追蹤。
• 統籌產品異動之對外訊息發布，確保經銷商與客戶能即時獲取正確資訊。

【任職要求】

• 學歷經驗： 大學以上畢業，具 2 年以上 業務助理、客戶服務或營運行政相關經驗。
• 專業技能：
  • 熟練 Excel 文書處理（需具備報表整理能力）。
  • 具備 SAP / ERP 系統 操作經驗者優先。
• 核心特質：
  • 細心與合規意識： 能精準整理稽核所需文件，確保資料正確無誤。
  • 高抗壓性： 能獨立面對客戶退貨需求與客訴溝通，情緒管理佳。
• 溝通能力： 擅長跨部門溝通協調，能同時應對多方需求。

Job Title: Commercial Administrator

【Key Responsibilities】

1. Administrative & Event Coordination

• Meeting & Schedule Management: Coordinate cross-functional meeting arrangements, business travel bookings, and manage the monthly expense claim reimbursement process.
• External Event Execution: Assist in executing external seminars and customer events, including venue sourcing and booking, catering arrangements, and on-site vendor liaison.

2. Customer Service & Returns Management

• Return & Exchange Execution: Process return and exchange requests from customers or sales representatives; verify compliance with company policy and coordinate with logistics providers for processing.
• Non-Price Dispute Resolution: Manage customer complaints regarding product conditions by coordinating with internal departments for investigation and resolution.

3. Commercial Operations & Communication Management

• Procurement Process: Execute vendor creation, Purchase Requisition/Order (PR/PO) generation, and invoice payment tracking.
• Commercial Announcement Management: Oversee the dissemination of product-related updates to ensure distributors and customers receive accurate information in a timely manner.

【Requirements】

• Education & Experience: Bachelor’s degree or above with 2+ years of experience in Sales Administration, Customer Service (CS), or Commercial Operations.
• Professional Skills:
  • Proficient in Excel (reporting skills required).
  • Experience with SAP / ERP systems is a plus.
• Core Traits:
  • Detail-Oriented & Compliance Mindset: Ability to accurately prepare official announcements and documents, ensuring information correctness.
  • High Resilience: Capable of independently handling customer returns and complaints with professional composure.
• Communication: Strong cross-functional communication skills with the ability to handle multiple requests simultaneously

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.